Shipping policy

At Celinecore, we aim to process and deliver your order as quickly and efficiently as possible.

1. Delivery Area

Celinecore currently delivers orders within the Republic of South Africa.

We use third-party courier services to deliver orders to the address provided during checkout.

2. Order Processing

Orders are generally processed within 4-10 business days after successful payment has been received.

Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.

3. Delivery Times

Once your order has been dispatched, delivery generally takes approximately 2–7 business days, depending on your location and courier availability.

Delivery times are estimates and are not guaranteed.

Remote areas may require additional delivery time.

4. Shipping Costs

Applicable shipping charges will be displayed at checkout before payment is completed.

Where Celinecore offers a free-delivery promotion, the terms of that promotion will apply.

5. Tracking

Where tracking is available, tracking details will be provided to the customer after the order has been dispatched.

Customers are responsible for providing accurate delivery information, including their full address and contact number.

6. Incorrect Delivery Information

Celinecore is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If a courier is unable to deliver an order because of incorrect information, additional delivery charges may apply for re-delivery where applicable.

7. Courier Delays

Courier delays may occur because of circumstances outside Celinecore's reasonable control, including:

  • Severe weather
  • Public holidays
  • High delivery volumes
  • Road closures
  • Incorrect delivery information
  • Unforeseen courier or logistical issues

If your order has been delayed, please contact us so that we can assist with tracking and investigation.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs of the package and its contents and contact us as soon as reasonably possible.

We will investigate the matter with the relevant courier and assist in accordance with applicable South African consumer law.

9. Lost Orders

If you believe your order has been lost in transit, contact us with your order number.

We will investigate the shipment with the relevant courier and provide an appropriate resolution in accordance with applicable law.

10. Contact Us

For shipping enquiries, please contact:

Celinecore
Website: celinecore.shop
Email: celinecoreza@gmail.com
WhatsApp/Phone: 

Nothing in this Shipping Policy is intended to limit or exclude any consumer rights provided under applicable South African law.